Unified Communications

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Are you looking to grow your business by addressing your ICT challenges? No matter the industry or the size of the technology challenge, Frolgate Technology Group is dedicated to providing the most effective IT solutions, support and consultation to businesses large and small. As one of the largest local ICT solutions provider, we have the resources to support your industry.

What are Unified Communications?

UC is a concept which describes the integration of enterprise communication services such as instant messaging (chat), presence, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, desktop sharing, and data sharing.

Unified Communications help simplify the proliferation of everyday technologies. Integrate voice, video, and data, enabling users to communicate and enjoy collaboration in real time. This ultimately eliminates inefficiency and improves communications, boost productivity, and enhance customer service capabilities across your organization.

Unified Communications solutions also enable users to streamline communication processes through the use of features such as rules-based call routing, simplified contact management, and speech recognition.



  • Unified communications do not represent a singular technology; rather, it describes an interconnected system of enterprise communication devices and applications that can be used in concert or successively.The connected modes include:
    • Presence
    • Instant messaging
    • Unified messaging
    • Speech access
    • Conferencing (audio, Web and video)
    • Collaboration tools
    • Mobility
    • Business process integration (BPI)

Types and features of UC technologies

  • User-facing components include the following technologies:Text-based tools, such as email, text messaging and chat.Web conferencing platforms, virtual meeting spaces and interactive video
    Real-time presence
    Voice-based applications, such as telephony voicemail and audio conferencing
    Enterprise social networking and collaboration platforms
    On the backend, a solid communication system may comprise of the following:Single or multi-vendor UC platform/server.
    Devices such as phones, headsets, cameras, microphones which are also user facing.
    Business communication gateways e.g. SBCs
    Traditional, IP or cloud based PBXs